Sistem Pendukung Keputusan Pemilihan Dokter Gigi Terbaik Menggunakan Metode VIKOR Berbasis Web pada RSUD Berkah Pandeglang

Abstract

Hospitals are one of the public institutions that are oriented towards
community services. The problem in this study is the poor selection related to the best
doctor, namely the lack of approach with the leadership and the poor system. For this
reason, the selection of the best doctor at Berkah Pandeglang General Hospital has been
done manually by assessing doctors from the number of patient treatments that can be
cured, but this method cannot assess a doctor who works professionally and has good
quality. The purpose of this research is to award the best doctor. The method used for
selecting the best doctor is VIKOR (VIšekriterijumsko KOmpromisno Rangiranje) method.
The process to be carried out in this study is to determine the criteria used for determining
the best doctor based on performance evaluation and performing health services and
collecting these data. Based on the results of the study it is concluded that the
performance of dentists consisting of Drg. DHITA HANEDYAWURI, Drg. BERLIANA
SITORUS, Sp.BM and Drg. ARISA PERMATA SARI produces a final score in selecting
the best dentist using the VIKOR method and the results of the final score determine the
first rank, namely Drg. BERLIANA SITORUS, Sp.BM